Frequently Asked Questions
Payments & Safety
Is my payment data safe with you?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay and Google Pay.
Can I cancel or change my order?
We start processing your order quickly which means we can’t make any changes once it’s confirmed. This includes changing the delivery address or delivery option. However you may be able to update these details with the courier directly or cancel your order and place a new one instead as we have a short cancellation window after your order is confirmed.
Are all the products from the JJ Hat Center online store available in your New York store?
Our store stocks as many of our products as possible, but space is limited. For this reason, they cannot carry all the products available in the online store.
Shipping & Delivery
How long does it take to get my products?
At JJ Hat Center, we strive to fulfill and ship orders as quickly as possible. Orders typically ship within 1-2 business days from the time they are placed. However, please note that shipping times may vary depending on your location and the shipping method you choose at checkout. For more information, please visit our Shipping page.
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email to monitor its delivery progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination. For more information, including prices and delivery times, please visit our Shipping page.
How do I get free shipping?
You qualify for free U.S. standard shipping on orders of $150 or more—every time.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy for all unused items in their original packaging. For more information, please visit our Return Policy page.
Because of technical and administrative reasons, returns of online orders are not possible in JJ Hat Center stores. Any items purchased in-store can only be exchanged or returned with receipt within 14 days in "like-new" condition for store credit. No refunds.
Because of technical and administrative reasons, returns of online orders are not possible in JJ Hat Center stores. Any items purchased in-store can only be exchanged or returned with receipt within 14 days in "like-new" condition for store credit. No refunds.
How do I request a refund?
Fill in the returns form supplied and pop it into the parcel together with the item being returned or start a return on our website and follow the instructions.
Hats & Headwear
How do I know my hat size?
You can find out your hat size by taking a cloth tape measure and wrapping around your head right above your eyebrows and right above the tops of your ears. For with sizing and conversions please see our Size Chart.
It is also important to take into consideration, a hat has the tendency to shrink back to its original blocked shape, overtime. Perspiration, temperature fluctuation from improper storing, and exposure to sunlight or rainwater can have troublesome effects on fit. So, please, store your hat in a cooler place (not too cold), away from humidity and sunlight, and try to be conscious of how much you're sweating when wearing it.
If continual shrinking is a problem, that can be normal. Or, next time around, get something the next size up and include with it a strip or two of Cork Sizing! Always better to go the next size up and "size it in", than trying to get something smaller to fit.
It is also important to take into consideration, a hat has the tendency to shrink back to its original blocked shape, overtime. Perspiration, temperature fluctuation from improper storing, and exposure to sunlight or rainwater can have troublesome effects on fit. So, please, store your hat in a cooler place (not too cold), away from humidity and sunlight, and try to be conscious of how much you're sweating when wearing it.
If continual shrinking is a problem, that can be normal. Or, next time around, get something the next size up and include with it a strip or two of Cork Sizing! Always better to go the next size up and "size it in", than trying to get something smaller to fit.
Can I Wear My Hat in the rain?
Outside of a few rain hats most hats are water repellent, NOT waterproof. A light rain shower, drizzle, even a little snow will not destroy most felt hats. Heavy rain and thunderstorms are not good for felt hats. Straw hats (made of natural fibers) should NEVER be worn in the rain. A straw hat will not maintain it's shape in wet weather. If you do get caught without an umbrella, once you get indoors always snap your brim up. Next, try to find somewhere to hang your hat so that the sides of the brim are not touching anything. Hat/coat racks always work, even the backs of chairs. Let all hats and caps dry naturally away from heat. If a hat should fall victim to mother nature don't throw it away. You can always bring it to us and we'll see if we can fix it.
How do I take care of my Hats?
We find the best way to store a hat is in a hat box away from any heat source.
If you purchase a hat from us, a hat box is complementary. You can line the bottom of the box with odorless cedar chips to prevent moth holes in felt hats.
Try not to grab your hat at the pinches, instead put your hat on and take it off by grabbing both sides of the brim.
If you purchase a hat from us, a hat box is complementary. You can line the bottom of the box with odorless cedar chips to prevent moth holes in felt hats.
Try not to grab your hat at the pinches, instead put your hat on and take it off by grabbing both sides of the brim.
General
How can I contact customer support?
You can reach our support team via email at [email protected] .
